Privacy Policy

Privacy Policy

Welcome to Livetren, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines the measures we take to protect your data, our practices, and the choices you have concerning the collection and use of your information.

User Control and Choice:

We recognize that privacy is a personal choice, and at Livetren, we empower you to control how your information is used. Our user-friendly interfaces allow you to manage your preferences, providing you with the flexibility to customize your privacy settings. Whether it's opting in or out of communications or adjusting your data-sharing preferences, we believe in putting you in the driver's seat when it comes to your personal information. Moreover, we operate in a paper-free environment, meaning that no data is manually stored. Our commitment to a digital approach ensures efficiency and minimizes the risk of unauthorized access to physical records

Encryption and Security Measures:

Your sensitive information entered on our website is encrypted to ensure its confidentiality. We employ SSL (Secure Socket Layer) and TLC (Transport Layer Security) protocols to provide a secure online environment for our users. This ensures that your data remains private and protected during transmission.

Data Handling and Storage:

We do not sell any consumer's information to third parties. Additionally, we do not retain customers' credit card information unless required for immediate business purposes, such as issuing tickets. This information is masked after a brief period (24 hours) to enhance security.

3D Secure Payments:

In 99% of cases, our customers make 3D secure payments, preventing the full storage of card information. This data is tokenized, adding an extra layer of protection and ensuring that sensitive information remains secure

Restricted Access and Communication:

To maintain the confidentiality of your financial information, no employee has direct access to customer credit card details. Numbers are masked for every employee, and in the case of 3D secure payments, information is automatically encrypted and tokenized.
Phones are prohibited on the production floor, and internal phone extensions and emails are the approved modes of communication, reducing the risk of unauthorized access or data leakage.

Employee Security Practices:

Every employee is prohibited from downloading unauthorized software, ensuring the integrity of our systems. Regular computer scans are conducted by our IT team to identify and profile operating systems and open network services, preventing potential security threats. Ensuring the security of your data is a collective effort at Livetren. Our employees undergo rigorous training to raise awareness about the importance of data protection. They are equipped with the knowledge and tools to handle customer information responsibly. This not only includes the technical aspects of data security but also emphasizes the ethical and human considerations of handling personal information. By fostering a culture of responsibility and accountability, we strive to create an environment where your privacy is prioritized at every touchpoint.

Continuous Improvement:

Our commitment to data security extends beyond compliance; it's a commitment to continuous improvement. We regularly review and enhance our security measures to adapt to emerging threats and industry best practices. This proactive approach ensures that our customers benefit from the latest advancements in data protection technology and protocols. We invest in cutting-edge solutions and stay abreast of developments in the field to uphold the highest standards of privacy and security.

Transparency and Customer Trust:

At Livetren, transparency is the cornerstone of our relationship with customers. We believe in fostering trust by providing clear insights into how we handle your data. Our commitment to transparency is not just a legal requirement but a testament to our dedication to creating a secure and reliable travel experience for you. We understand that your personal information is sensitive, and we treat it with the utmost care and respect throughout your journey with us.

-Including, Password Protection and System Locks:

We utilize password-activated screen savers to automatically lock employee computers after a period of inactivity. Our systems are designed to lock out users who do not enter the correct password within a designated number of log-on attempts, enhancing security measures.

-Then, Firewall Protection:

To protect our computer systems from potential hacker attacks while connected to networks, especially the internet, we employ a robust firewall. This acts as a barrier, preventing unauthorized access and ensuring the integrity of our data.

Community Engagement:

Beyond the digital realm, we engage with our community to foster a collective commitment to privacy. We actively seek feedback from our customers and the larger community to understand their concerns and expectations regarding data security. This dialogue helps us refine our practices and ensures that we remain responsive to the evolving needs and expectations of our diverse user base.

conclusion:

In conclusion, your privacy is not just a policy at Livetren, it's a principle that guides our every action. We are dedicated to providing you with a travel experience that is not only seamless and enjoyable but, above all, secure and respectful of your privacy. At Livetren, your privacy and the security of your information are paramount. We continuously review and update our practices to adapt to the evolving landscape of data security. If you have any questions or concerns about our Privacy Policy, please contact us . Thank you for entrusting us with your journey, and we look forward to continually improving and evolving to meet your expectations and the highest standards of privacy and security. Thank you for choosing Livetren for your travel needs.